Frequently asked questions
What is CoHo?
CoHo is a luxury loungewear brand that blends timeless designs, premium sustainable fabrics, and meticulous craftsmanship. Our pieces prioritse both style and comfort, letting you feel at ease while knowing they are made with care and purpose.
How do I place an order?
Shopping with CoHo is simple. Browse our loungewear collections, select your items and sizes, and add them to your cart. At checkout, follow the steps to complete your purchase.
What payment methods do you accept?
We accept bank transfers and provide cash-on-delivery nationwide.
Can I modify or cancel my order after it’s been placed?
Yes, orders can be modified or cancelled within 24 hours of placement. Please email us at cohoretail@gmail.com immediately for assistance.
Will I receive a confirmation email after placing an order?
Yes, you’ll receive a confirmation email with all the details after placing your order. If you don’t see it, check your spam folder or Whatsapp us at +92 337 2350556 for help.
Where do you ship?
We currently ship nationwide and are working to expand to international destinations. Stay tuned for updates! For international shipments, please Whatsapp us at +92 337 2350556 for assistance regarding shipping costs based on your destination.
How much does shipping cost?
Shipping is free on orders over PKR 15,000. A flat fee of PKR 250 applies to orders below this threshold.
How long will it take for my order to arrive?
Orders are typically delivered within 2–5 business days. Delays may occur during holidays, extreme weather, or other unforeseen conditions.
How can I track my order?
Once your order is dispatched, you’ll receive a tracking link via email to monitor your package every step of the way.
What is your return and exchange policy?
All sales are final. However, exchanges are available for damaged items, incorrect sizes, or wrong products. For more details, review our policy <a href="https://cohoretail.com/policies/refund-policy">Here</a>.
How do I request an exchange?
Contact us at cohoretail@gmail.com or Whatsapp us at +92 337 2350556 within 5 days of receiving your order. Provide your order number and issue details for assistance.
Can I exchange items purchased on sale?
Unfortunately, items purchased during sales or promotional periods are not eligible for exchange.
What fabrics do you use in your loungewear?
We use sustainable fabrics such as bamboo, upcycled viscose, and cotton velvet, ensuring unparalleled comfort and minimal environmental impact.
How do I care for my CoHo loungewear?
To maintain your loungewear’s quality:
- Dry clean or gently machine/hand wash in cold water.
- Use mild detergent.
- Avoid bleach and fabric softeners.
- \Air dry or tumble dry on low heat.
Are your products true to size?
Yes, our designs follow standard sizing. For the best fit, refer to the size guide available on each product page.
What sustainable practices does CoHo follow?
We’re committed to eco-friendly practices, using sustainable fabrics and 100% upcycled, plastic-free packaging for thoughtful luxury.
How do I contact Coho for support?
You can email us at cohoretail@gmail.com or Whatsapp us at +92 337 2350556 during business hours.
Do you offer gift wrapping or special packaging?
Our packaging is already beautifully designed. We’re working on introducing personalised gift-wrapping options soon!
Will CoHo launch new collections soon?
Yes! We’re always creating. Subscribe to our newsletter and follow us on social media to be the first to know about upcoming collections.
Do you collaborate with influencers or other brands?
We love collaborations! If you’re interested, email us at cohoretail@gmail.com to discuss potential partnerships.