Refund policy

Returns and Exchanges Policy

At CoHo, we take pride in our quality and hope you adore your purchases. However, if something doesn’t feel right, we’re here to assist.
While all sales are final, we offer exchanges in specific circumstances to ensure your satisfaction.

Applicable Exchange Scenarios

• The product arrived damaged.
• The wrong size or item was shipped.

Eligibility for Exchanges

Exchanges are allowed within 5 days of delivery under the following conditions:

• The item is unused and in its original condition, with all tags attached.
• The exchange request is accompanied by the original sales receipt and CoHo packaging.
• Items must be unworn, unwashed, and undamaged.
• No exchanges are allowed for items purchased during sales or promotional periods.
• Misused, used, or altered items are not eligible for exchange.

How to Initiate an Exchange

• Email us at cohoretail@gmail.com or message us at +92 337 2350556 between 10 AM to 5 PM.
• Report any claims for damaged items within 5 days of delivery.
• Once your request is approved, you will receive instructions for the exchange process.

Important Notes

• Claims and exchanges may take up to 2 weeks to process.
• However, we will prioritise your request and ensure the exchange product is re-dispatched as soon as we receive the returned items.

At CoHo, we are committed to providing exceptional customer care and making your experience seamless.